Terms & Conditions

Terms & Conditions

At coslv.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. As the costumes from coslv.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.


 


1, Wrong size, defective, missing items, or items significantly different from our store description.


Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, coslv.com will make a new costume for free – if it is determined that we made the error.


However, coslv.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.


 


The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.


The following items Are Excluded from Return or Exchange Policy:


Costumes/Wigs that have been used or washed


Costumes/Wigs that smell of cigarette smoke or perfume


Costumes with stains


 

2. Incorrect Delivery Address


coslv.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process,


coslv.com will not be responsible for any additional charges to reship or retrieve a package.

Contact Information

Address:

Shanghai

Working Days / Hours:

7 x 24 hours

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About us

CosLV specialized in tailor made costume making, having been in this field for more than 9 years, we have more than 300 tailors and all the costumes you saw online are custom-made by our tailors, made in daily use standard. The Costumes from CosLV are all hand-made, can be daily used, this is the main difference between our costumes and other fancy dress and cheap mass products.


Shopping with CosLV, that means you get the custom costume directly from the manufacturer, No Agent, No middleman between the tailors and buyers. And your special requirements will be passed directly to the tailor who made your costumes.


We base in China, with top sewing facilities, unique fabrications, laces and trims from over 500 resources, We earned the respect of all our customers, from Japan, Korea, U.S, U.K, Germany, France, etc. We have what you are looking for and more!


New styles added on a weekly basis. All our products are at very competitive price. We also accept Commission orders. If you are interested in some of the items or place an order from us, please do not hesitate to contact us:


 

Email: [email protected]


Thank you and enjoy your shopping experience


www.coslv.com

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